Lv9 FAQ — Answers to All Your Questions

No. Under lv9's rules, each person may only hold one account. If multiple accounts are detected, all of them will be permanently closed and any balance may be forfeited.

KYC (Know Your Customer) is the identity verification process. It requires a copy of your national ID or passport. Without completing KYC, your withdrawal limits will be restricted. It also plays an important role in keeping your account secure.

On the login page, click "Forgot Password?" Enter your registered mobile number or email address and you'll receive an OTP or a password reset link. Use it to set a new password.

After 5 consecutive failed login attempts, your account will be temporarily locked. Wait 15 minutes and try again, or contact support via live chat. Your account will be unlocked once your identity is verified.

Your account becomes active once your mobile number is verified. You can start playing as soon as you make a deposit. However, KYC verification must be completed before you can make withdrawals.

To change your email or phone number, please contact support. Name changes must be made before KYC verification is complete. Once KYC is verified, name changes are restricted.

Contact support to close your account. Make sure to withdraw your balance first. If you want to close your account due to a gaming concern, self-exclusion is also an option — Responsible Gaming Visit the page.

The minimum deposit amount depends on your chosen payment method. Most mobile banking and e-wallet options have a low minimum to get started. Check the payment page or ask support for exact amounts.

Deposits via mobile banking and e-wallets are usually instant. In some cases it may take up to 15 minutes. If your deposit hasn't appeared after 30 minutes, contact support with your transaction ID.

Withdrawals on a KYC-verified account are typically processed within 15 minutes to 24 hours. Your first withdrawal may take a little longer due to the initial verification check.

lv9 generally does not charge any fees for withdrawals. However, your payment method's own fees may apply. For accurate details, check the payments page or contact support.

The reason for a rejected withdrawal is usually communicated by email. Common reasons include incomplete KYC, unmet wagering requirements, or incorrect payment details. Submit a new request with the correct information or reach out to support.

Successful deposits are generally non-refundable. However, failed deposits are automatically returned to the source account. If you have an issue, contact support with your transaction ID.

Yes, for security purposes all deposits and withdrawals must be made using a payment account registered in your own name. Using someone else's account may result in your withdrawal being blocked.

Wagering requirements mean that bonus funds must be wagered a set number of times before they can be withdrawn. For example, a BDT 100 bonus with a 30x requirement means you need to place BDT 3,000 in bets. Once the requirement is met, the bonus becomes withdrawable.

Free spins are generally valid on specific slot games. The eligible games are listed in the promotion details. Any winnings from free spins are credited as a cash bonus.

Yes, most bonuses have an expiry period. Wagering requirements generally need to be completed within 7 to 30 days. Any unused bonus will be forfeited once the period ends.

Reload bonuses are available to existing members on subsequent deposits. These offers are typically available weekly or monthly. Check the promotions page for current offers.

Cashback is a benefit where a portion of your net losses over a given period is returned to you. It is typically paid out on a weekly basis. Cashback is credited directly to your balance and may come with no wagering requirements.

Yes, if you don't want a bonus when making a deposit, simply select that option. Funds deposited without a bonus remain directly withdrawable. If a bonus has already been activated and you want it removed, contact support.

Yes. All games on lv9 are developed by certified software providers and use RNG (Random Number Generator) technology. Live Casino games are streamed live directly from real studios.

Yes, lv9 is a mobile-friendly platform. All games run smoothly in your browser. For an even better experience, lv9 App Download — Available on both Android and iOS.

You can bet on cricket, football, tennis, badminton, and more — covering both international and local tournaments. Live betting is also available, letting you place bets while a match is in progress.

If you're disconnected, the system automatically completes the round and records the result. Simply log back in to see the outcome. If you experience any issues, contact support.

RTP is the percentage of total bets a game returns to players over the long run. For example, a 96% RTP means that for every BDT 100 wagered, an average of BDT 96 is paid back. Keep in mind that each spin is completely random.

Contact support immediately via live chat or email. Your account will be temporarily locked and an investigation will be initiated. To stay protected, always use a strong password and keep mobile verification enabled.

No. No lv9 employee will ever ask for your password, OTP, or full card number. If anyone does, treat it as a scam and contact support immediately.

lv9 offers deposit limits, loss limits, cooling-off periods, and self-exclusion. All of these can be set from your account settings. Learn more Responsible Gaming See the page.

lv9 strictly enforces an 18+ policy. Age verification is mandatory at registration. If there is any doubt, additional identity verification will be requested. Parents can also use parental controls on their devices.

No, your personal information is never sold or shared with third parties. Only limited data may be used for payment processing and legal compliance purposes. Full details Privacy Policy-.

Yes, lv9 offers Bengali-language support for users in Bangladesh. Just write in Bengali on live chat and you'll get a reply in Bengali. Bengali-speaking agents are available 24 hours a day.

Emails are usually answered within 24 hours. For urgent matters, use live chat for an instant response.

First, reach out to support via live chat or email. If you're not satisfied with the resolution, submit a formal complaint with full details. All complaints are taken seriously.

Start by refreshing the page or clearing your browser cache. If you have the mobile app, make sure it's up to date. If the issue persists, contact us via live chat with a screenshot and our team will resolve it promptly.